About Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2011 helps mid-market businesses build profitable customer relationships. Integrated sales and customer service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service.
Features Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.
Functionality Built using Microsoft .Net technologies, Microsoft CRM software is easy to deploy, integrate, and customize, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows. Dynamics CRM 2011 is available both online and on-premise providing customers the power of choice. |