Microsoft Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated sales and customer service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .Net technologies, Microsoft CRM software is easy to deploy, integrate, and customize, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.

Key Benefits:

• Identify qualifying leads and obtain new customers
• Close sales more effectively and efficiently
• Perform transactions quickly and easily
• Deliver consistent, effective customer service
• Cross sell products more effectively

What can it do for your company?

Increase sales success, deliver superior customer service, and make informed agile business decisions.

The Goal: Provide a CRM solution that meets the resources and needs of mid-market businesses, helping them build more profitable customer relationships.

The Need: An easy-to-use, flexible, solution that empowers you and your employees to make informed decisions, increase sales success, and provide superior customer service.

The Solution: Microsoft® CRM Software

Microsoft CRM Overview Brochure