We work with residential homebuilders across the country and their Sales & Marketing Professionals constantly tell us how hard it is to communicate what is happening in sales versus the level of effort being made by marketing. They also explain that with all the manual processes required to sell a home; it is easy to make mistakes which result in the customer not getting the home they ordered. They tell us it is their desire to have a system that will create a repeatable experience for every homebuyer from the initial contact all the way through customer service and warranty.
As we sit down with homebuilder Sales and Marketing Professionals, we talk about fully integrated solutions that allow both team to not only communicate with one another, but also with the rest of the organization. These systems allow you to build the business processes that allow for a repeatable customer experience while effectively communicating with all other departments in the organization. The solutions contain document libraries so that everyone in the organization can have access to paperwork, right from their computer.
We have discovered that every residential homebuilder operates differently, so we have mastered SBS Group's Building Decisions Solutions to provide products that are flexible, customizable, and easy to use. We acknowledge the applications need to scale from smaller builders up to National Builders and have products to meet your specific needs using all of the advantages Microsoft Technology has to offer.
Key advanrages to the Building Decisions Solutions approach provide you:
- Access to online leads real-time
- Repeatable Homebuyer experience
- Flexible, easy to use marketing campaigns with results tracking
- Paperless office
- Cradle to grave history of homebuyer/homeowner
- Option Rules
Because your customer service satisfaction will increase, and you have business processes in place to ensure production is building what the customer ordered, you will be able to consistently outsell, and outperform your competition.